Return & Refund Policy

Overview

At CozyRabbit, customer satisfaction is important to us. Eligible products may be returned within 30 days of delivery for a refund, subject to the conditions outlined below.

We provide free returns for approved return requests. Customers must contact us before sending any item back so that our team can provide the correct return instructions.

Return Eligibility

To qualify for a return, the product must:

• Be returned within 30 days of confirmed delivery.
• Be unused, unwashed, and in its original condition.
• Include its original packaging, labels, and accessories.
• Be free from stains, odors, pet hair, damage, or signs of use.
• Include valid proof of purchase from cozyrabbit.shop.

Items returned without prior approval may not be accepted or refunded.

Starting a Return

To request a return, contact us at support@cozyrabbit.shop and provide:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Clear photographs if the item is damaged, defective, or incorrect.

Once your request has been reviewed, we will send you return instructions. Please do not send products directly to our business address unless instructed to do so by our customer support team.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as possible.

We may request photographs of the product, packaging, shipping label, and any visible damage. Once the issue has been verified, we may offer a replacement, refund, or another appropriate resolution.

Refunds

After your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refunded amount to appear in your account.

Original expedited shipping fees, if any, are non-refundable unless the order arrived damaged, defective, or incorrect.

Order Cancellations

Orders may only be cancelled before they enter processing or shipment. Contact us immediately at support@cozyrabbit.shop if you need to request a cancellation.

We cannot guarantee cancellation once an order has been processed or dispatched. If the order has already shipped, you may request a return after delivery.

Exchanges

We do not guarantee direct exchanges. The most efficient option is usually to return the original product for a refund and place a new order for the preferred item.

Non-Returnable Items

Returns may be refused for:

• Products returned after the 30-day return period.
• Used, washed, damaged, or altered products.
• Products missing original packaging or accessories.
• Items damaged through misuse or improper care.
• Products not purchased directly from cozyrabbit.shop.
• Items marked as final sale, where permitted by law.

Nothing in this policy limits any mandatory consumer rights available under applicable law.