Terms of Service

Introduction

These Terms of Service govern your access to and use of cozyrabbit.shop, including all information, products, services, and features available through the website.

Throughout these Terms, “we,” “us,” and “our” refer to CozyRabbit. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service and all policies referenced on the website.

If you do not agree with these Terms, you should not use the website or place an order.

Online Store Terms

By using this website, you confirm that you are legally permitted to enter into a purchase agreement in your jurisdiction. You may not use our products or website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not transmit viruses, malicious code, or any material that may interfere with the security or operation of the website.

Product Information

We make reasonable efforts to present accurate product descriptions, dimensions, photographs, colors, and features. However, product colors may appear differently depending on your screen, lighting, device settings, or manufacturing variations.

Because some plush products may be handmade or produced in batches, minor differences in stitching, shape, facial details, texture, or measurements may occur. These minor differences do not necessarily indicate a defect.

We reserve the right to update product information, correct errors, or discontinue products without prior notice.

Pricing and Payment

All prices are displayed in the currency shown at checkout. Prices may change at any time without notice, but changes will not affect orders already accepted.

Payment must be completed using one of the payment methods available at checkout. Customers are responsible for providing complete and accurate billing information.

We reserve the right to cancel or refuse an order where we reasonably suspect fraud, unauthorized payment activity, pricing errors, inventory issues, or misuse of promotional offers.

Orders

An order confirmation does not always mean that an order has been finally accepted. We may contact you if additional information or verification is required.

We reserve the right to limit quantities, reject orders, or cancel transactions when necessary. If we cancel a paid order, the relevant amount will be refunded to the original payment method.

Shipping

We provide free worldwide shipping, with an estimated delivery period of 7–10 business days after processing and dispatch.

Delivery estimates are not guaranteed. Delays may occur due to customs inspections, carrier disruptions, weather conditions, public holidays, inaccurate addresses, or other circumstances outside our reasonable control.

Customers are responsible for entering a complete and accurate shipping address during checkout.

Intellectual Property

All website content, including the CozyRabbit name, logos, graphics, written content, design elements, photographs, and layout, is owned by or licensed to CozyRabbit and is protected by applicable intellectual property laws.

You may not reproduce, republish, distribute, modify, sell, or commercially exploit our website content without prior written authorization.

Prohibited Uses

You may not use the website:

• For illegal, fraudulent, or deceptive activities.
• To violate intellectual property or privacy rights.
• To submit false or misleading information.
• To distribute malicious software or harmful code.
• To interfere with website security or functionality.
• To collect information about other users without authorization.
• To place orders using unauthorized payment information.

Limitation of Liability

To the maximum extent permitted by applicable law, CozyRabbit will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website, delayed delivery, or misuse of a product.

Our total liability relating to an order will not exceed the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.

Changes to These Terms

We may revise these Terms of Service from time to time. Updated terms become effective when published on this website. Continued use of the website after an update constitutes acceptance of the revised Terms.

Contact

Questions about these Terms may be sent to:

Email: support@cozyrabbit.shop
Phone: (519) 555-0189
Address: 2080 Rue Bonin, Saint-Laurent, QC H4M 1A3, Canada