Shipping Policy

Free Worldwide Shipping

CozyRabbit provides free standard shipping to destinations worldwide. No standard shipping fee will be added to eligible orders at checkout.

Processing Time

Orders are generally reviewed and prepared before shipment. Processing times may vary depending on order volume, product availability, weekends, and public holidays.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information when tracking is available.

Estimated Delivery Time

Our estimated delivery time is:

7–10 business days

This estimate begins after the order has been processed and dispatched. Business days generally exclude weekends and public holidays.

Delivery times are estimates rather than guarantees. Orders may occasionally arrive earlier or later than expected.

Possible Delivery Delays

Delivery may be delayed due to circumstances outside our reasonable control, including:

• Customs inspections or clearance procedures.
• Carrier network disruptions.
• Severe weather or natural events.
• Public holidays and peak shopping periods.
• Remote delivery locations.
• Transportation restrictions.
• Incorrect or incomplete shipping details.

We appreciate your patience if a carrier-related or customs-related delay occurs.

Tracking Information

Where tracking is available, the tracking number will be sent to the email address used during checkout.

Tracking updates may take several business days to appear after shipment. Temporary gaps between tracking scans are normal and do not necessarily mean the package has been lost.

Address Accuracy

Customers must provide a complete and accurate delivery address, including apartment or unit numbers where applicable.

CozyRabbit is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information submitted by the customer.

Contact us immediately if you notice an address error. Address changes cannot be guaranteed after an order has entered processing or shipment.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the customer’s responsibility and are not controlled by CozyRabbit.

Customs procedures may also extend the delivery period.

Lost or Missing Packages

If tracking shows that your package has not moved for an extended period, or if the estimated delivery period has passed, contact us at support@cozyrabbit.shop.

We will review the shipment information and assist with an appropriate resolution. Investigations may require confirmation from the shipping carrier.

Packages Marked as Delivered

If tracking shows that an order was delivered but you cannot locate it, please:

• Check around the delivery location.
• Ask household members or neighbors.
• Contact the local delivery carrier.
• Allow up to 48 hours for possible early delivery scans.

If the package is still missing, contact our customer support team for assistance.

Returned Packages

Orders returned because of an incorrect address, refused delivery, or unsuccessful delivery attempts may require additional processing before a refund or reshipment can be arranged.

Any additional shipping charge caused by inaccurate information or refusal of delivery may be deducted from the refund where permitted by law.

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4. Contact Information

Business Information

Business Name: CozyRabbit
Website: cozyrabbit.shop
Year Established: 2022

Registered Business Address

2080 Rue Bonin
Saint-Laurent, QC H4M 1A3
Canada

Customer Support

Email: support@cozyrabbit.shop
Phone: (519) 555-0189

Customers may contact us regarding:

• Product information.
• Order status.
• Shipping and tracking.
• Address corrections.
• Returns and refunds.
• Damaged or incorrect products.
• Website or payment concerns.
• Privacy-related requests.

Please include your order number when contacting us about an existing purchase.

We aim to respond within 1–2 business days. Support availability and response times may vary during weekends, holidays, and periods of high demand.

For security and privacy reasons, we may request information necessary to verify the identity of the customer or confirm ownership of an order before making account, delivery, or refund-related changes.